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Store address: Groenlaan 84 9550 Herzele Belgium
VAT number BE 0859-698-231
Our web store, secured by encryption and authentication technology, accepts all major credit cards.
To pay by bank wire transfer, please use the following data:Bank Name: Belfius Bank
Bank address: Street: Pachecolaan 44 Zip code: 1000 Town: Brussel Country: Belgium
IBAN NUMBER: BE57 0688 9240 0835
BIC CODE: GKCC BE BB
Risk free, world-wide flamenco guitar trials
Not able to come to our shop for trials? La Sonanta gladly sends a guitar anywhere in the world for trial and approval. This rule is applicable for in stock guitars, excluding special orders. Our approval period for in stock guitars is 48 hours from the moment the instrument is received. The tracking site of the shipping company will identify the moment of receipt. Guitars, including shipment, need to be pre-paid by cashier's check, money order or any major credit card. La Sonanta will exchange any guitar toward the purchase of any other instrument of equal or greater value, providing the instrument is returned in original condition. In-store purchases do not qualify for the 48 hour approval period.
Orders for repair and restorationWhen receiving your repair order, you will receive a confirmation and packaging specifications to bring or ship your flamenco guitar safely to La Sonanta. If you are not able to pick up the repaired flamenco guitar, please select, during the order process, the transport costs for shipping your repaired flamenco guitar back to you. When La Sonanta receives your flamenco guitar we take full responsibility for the value of your guitar, guaranteeing a maximum repair period of 30 calendar days.
Shipments to PO Boxes or International Destinations
Once we receive your order, La Sonanta guarantees that ordered goods will be shipped within 7 calendar days to the specified delivery address on your order. Once we receive your order, La Sonanta will send you an automated e-mail reply with all details of your order enabling you to check the ordered quantities, the ordered products and delivery address. Many items cannot be shipped to PO boxes if the order is destined for an international customer. Shipping charges are included within the order process on our website. If you are an international customer, you may be required to pay via wire transfer or international money order before the items are released. All applicable, potential duties and taxes are the account and responsibility of the customer. Once your delivery has been shipped you will receive an online transport tracking number enabling us to follow up transport progress. All goods will be delivered within maximum 30 days after your order receipt.
Orders for the recording studioWhen receiving your order for booking the La Sonanta Recording Studio, La Sonanta will send you a written confirmation by e-mail including dates of our availability schedule. As soon as La Sonanta received your booking and payment, you obtain the right to use the recording studio during the first opening spot in our availability schedule. La Sonanta guarantees availability within a period of maximum 30 calendar days.
Any purchases, made on our website are entitled to a return right of 14 days after delivery of the product, less shipping charges and assuming original condition. In-store purchases or sealed products like DVD, Books and CDs do not qualify for return rights.Before any items may be returned, we recommend to request a Return Authorization by contacting LA SONANTA. Items returned without proper Return Authorization can take longer to be processed, however limited to a maximum of 30 calendar days. Returned merchandise is the responsibility of the buyer until received and inspected by LA SONANTA based on the original condition including packaging and seals of any product prior to the actual shipment.